Senior Desktop Support Engineer - Windows & Mac (JAMF)

Holistic Partners, Inc; Scottsdale (AZ); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading IT support firm in Scottsdale is seeking an experienced Technical Support Engineer to diagnose and troubleshoot technical issues in both Windows and Mac environments. This role requires 6-8 years of technical experience, proficiency in JAMF, and the ability to provide exceptional customer service. Responsibilities include delivering hands-on support for hardware, performing network troubleshooting, and managing assets using ServiceNow, ensuring user satisfaction and timely problem resolution.

Qualifications

• 6-8 years of technical experience in Windows and Mac environments.
• Experience with JAMF is required.
• Proficient in managing and troubleshooting hardware and software.
• Good understanding of computer systems and mobile devices.

Responsibilities

• Diagnose and troubleshoot technical issues including account setup.
• Deliver hands-on support for PCs and laptops.
• Perform network troubleshooting on VPN connections.
• Manage assets using ServiceNow for inventory control.
• Provide timely resolutions for hardware and software issues.

Skills

Technical troubleshooting

Customer service

Problem-solving

Communication skills

JAMF

ITSM tools

Tools

ServiceNow

Windows

Mac

Job description

A leading IT support firm in Scottsdale is seeking an experienced Technical Support Engineer to diagnose and troubleshoot technical issues in both Windows and Mac environments. This role requires 6-8 years of technical experience, proficiency in JAMF, and the ability to provide exceptional customer service. Responsibilities include delivering hands-on support for hardware, performing network troubleshooting, and managing assets using ServiceNow, ensuring user satisfaction and timely problem resolution.