Senior Desktop Support Specialist — Windows & Mac

SISL Global; North Sioux City (SD); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading IT support company is seeking a technical support specialist to provide advanced troubleshooting for desktop and laptop hardware and software issues. The role involves diagnosing technical problems, maintaining systems, and assisting with network connectivity. The ideal candidate will have strong troubleshooting skills, particularly with Windows and Mac systems, and will be responsible for training junior technicians. This position emphasizes user satisfaction and compliance with IT policies.

Qualifications

• Experience with desktop and laptop hardware support.
• Strong troubleshooting skills for software and peripheral issues.
• Ability to perform root cause analysis for technical problems.

Responsibilities

• Provide second-level technical support for hardware and software.
• Collaborate with IT on projects and upgrades.
• Train and mentor junior support technicians.

Skills

Technical Support

Troubleshooting

Windows and Mac OS

Network Connectivity

Remote Support

Job description

A leading IT support company is seeking a technical support specialist to provide advanced troubleshooting for desktop and laptop hardware and software issues. The role involves diagnosing technical problems, maintaining systems, and assisting with network connectivity. The ideal candidate will have strong troubleshooting skills, particularly with Windows and Mac systems, and will be responsible for training junior technicians. This position emphasizes user satisfaction and compliance with IT policies.