Service Desk Engineer - Hybrid/Remote

GFI Digital; Maryland Heights (MO); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) and 401(k) matching

Health insurance

Paid time off

Vision insurance

Dental insurance

Job summary

A local technology solutions provider is seeking a Service Desk Engineer in Maryland Heights, MO. This role involves delivering exceptional customer service while troubleshooting and optimizing workstation and server hardware, networking equipment, and connectivity solutions. Candidates should have 3-4 years of IT support experience, strong communication skills, and the ability to work under pressure. Flexible schedules including hybrid and remote work are available, alongside competitive benefits like health insurance and 401(k) matching.

Qualifications

• 3-4 years of hands-on IT support experience.
• Working knowledge of Windows Servers and networking hardware protocols.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.

Responsibilities

• Serve as Tier III Engineer for mission-critical client issues.
• Troubleshoot network equipment such as switches and firewalls.
• Ensure that Service Level Agreements are met for all customers.

Skills

IT support experience

Windows workstation support

Network troubleshooting

Strong documentation skills

Analytical skills

Education

College Diploma or Degree in Computer Science

Tools

Microsoft Office Suite

O365

GSuite

Barracuda

Mimecast

Job description

A local technology solutions provider is seeking a Service Desk Engineer in Maryland Heights, MO. This role involves delivering exceptional customer service while troubleshooting and optimizing workstation and server hardware, networking equipment, and connectivity solutions. Candidates should have 3-4 years of IT support experience, strong communication skills, and the ability to work under pressure. Flexible schedules including hybrid and remote work are available, alongside competitive benefits like health insurance and 401(k) matching.