Remote Service Desk Engineer: Windows & Mac Troubleshooter

Business Wire; United States; Remote; USD 70,000 - 75,000; Full time

Benefits offered by this job

Ability to work remotely

Excellent health benefits

$100 monthly fitness allotment

401(k) with generous company match

PTO and Wellness Day Off

Job summary

A leading press release distribution company is seeking a Service Desk Engineer to support its employees in troubleshooting and resolving various IT issues related to hardware and software. The ideal candidate should have at least 4 years of experience in an IT Service Desk role and be proficient in both Microsoft and Mac environments. Responsibilities include managing endpoints with Jamf and Intune, responding to service requests promptly, and documenting activities in the ticketing system. This position offers a salary of $70K to $75K/year along with remote work options and excellent health benefits.

Qualifications

• 4 years of IT Service Desk experience.
• Ability to troubleshoot under pressure.
• Demonstrated technical proficiency.

Responsibilities

• Support the End User Technology environment.
• Respond to IT service requests promptly.
• Administer Jamf and Microsoft Intune for endpoint management.

Skills

Microsoft and Mac desktop and network support

Common software products

IT service management tools (Jira)

Endpoint device management solutions (JAMF, Intune)

Basic scripting knowledge

Education

CompTIA A+, CompTIA Net+

ITIL certification

Microsoft 365 certification

Job description

A leading press release distribution company is seeking a Service Desk Engineer to support its employees in troubleshooting and resolving various IT issues related to hardware and software. The ideal candidate should have at least 4 years of experience in an IT Service Desk role and be proficient in both Microsoft and Mac environments. Responsibilities include managing endpoints with Jamf and Intune, responding to service requests promptly, and documenting activities in the ticketing system. This position offers a salary of $70K to $75K/year along with remote work options and excellent health benefits.