Remote Desktop & End-User IT Support Specialist

Tata Consultancy Services; San Diego (CA); Remote; USD 60,000 - 70,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Comprehensive Medical Coverage

Certification & Training Reimbursement

401(k) Plan

Vacation and Sick Leave

Job summary

A global IT services company is looking for a skilled technician to provide remote desktop support and troubleshoot issues for Windows, iOS, and Mac users. The role involves managing security compliance, deploying updates, and ensuring user satisfaction. Attractive benefits include comprehensive medical coverage, performance bonuses, and professional growth opportunities. Salary range is $60,000 to $70,000 annually, based in San Diego, California.

Responsibilities

• Provide remote desktop L2 troubleshooting.
• Solve technical issues related to Windows 10/11, iOS, and Mac OS.
• Support Windows 11 feature upgrade using management techniques.
• Monitor security patching status and fix deficiencies.

Skills

Remote desktop troubleshooting

Windows 10/11 support

iOS and Mac OS support

MDM (JAMF) knowledge

Security compliance monitoring

Job description

A global IT services company is looking for a skilled technician to provide remote desktop support and troubleshoot issues for Windows, iOS, and Mac users. The role involves managing security compliance, deploying updates, and ensuring user satisfaction. Attractive benefits include comprehensive medical coverage, performance bonuses, and professional growth opportunities. Salary range is $60,000 to $70,000 annually, based in San Diego, California.