Deskside & Remote IT Support Engineer (Windows/macOS)

Kentro; Washington (District of Columbia); On-site; USD 39,082 - 44,083; Full time

Benefits offered by this job

Paid time off

Healthcare benefits

401(k) with employer match

Progressive education reimbursement

Professional development opportunities

Job summary

A leading support services company is seeking an experienced Customer Service Engineer in Washington, D.C. to support IT operations. This role involves providing deskside and remote support across multiple platforms while ensuring service level agreements are met. Ideal candidates should have IT technical support experience and a relevant degree or equivalent experience. The company offers a competitive benefits package including paid time off and development opportunities.

Qualifications

• 2+ years of experience in IT technical support, help desk, or system administration.
• Ability to meet the physical requirements described for the role.

Responsibilities

• Provide ongoing technical support for IT applications and hardware.
• Manage ServiceNow tickets and request queues.
• Troubleshoot issues reported by customers promptly.

Skills

IT technical support

System administration

Troubleshooting

Customer service

Windows and macOS support

Education

Bachelor's degree in computer science or related discipline

8 years relevant experience in lieu of degree

Tools

ServiceNow

Microsoft Office

Job description

A leading support services company is seeking an experienced Customer Service Engineer in Washington, D.C. to support IT operations. This role involves providing deskside and remote support across multiple platforms while ensuring service level agreements are met. Ideal candidates should have IT technical support experience and a relevant degree or equivalent experience. The company offers a competitive benefits package including paid time off and development opportunities.