Help Desk Technician: Windows & Mac User Support

Insight Global; Somerville (MA); On-site; USD 28,929 - 33,062; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer matching

Paid sick leave

Job summary

A prominent staffing firm is seeking a motivated Helpdesk Technician to support a corporate office in Somerville, MA. This role involves resolving technical issues for Windows and Mac users, providing both hands-on and remote support, and performing onboarding tasks. Ideal candidates will have at least 2 years of IT experience, expertise in MS 365, and some exposure to Google Workspace. Compensation ranges from $21.00 to $24.00 per hour, with comprehensive benefits starting on the first day of employment.

Qualifications

• 2+ years of IT experience.
• Experience setting up computers for new users.
• Experience supporting both Mac and Windows users.

Responsibilities

• Provide hands-on and remote support for various devices.
• Troubleshoot and resolve end-user issues through a ticketing system.
• Perform new user onboarding and offboarding tasks.

Skills

IT support experience

Windows support

Mac support

MS 365 experience

Google Workspace support

Job description

A prominent staffing firm is seeking a motivated Helpdesk Technician to support a corporate office in Somerville, MA. This role involves resolving technical issues for Windows and Mac users, providing both hands-on and remote support, and performing onboarding tasks. Ideal candidates will have at least 2 years of IT experience, expertise in MS 365, and some exposure to Google Workspace. Compensation ranges from $21.00 to $24.00 per hour, with comprehensive benefits starting on the first day of employment.