Field Support Engineer - Mac IT Troubleshooter

Net2Source Inc.; Mountain View (CA); Presencial; USD 50 000 - 70 000; Tempo integral

Resumo da oferta

A technology service provider is looking for an IT Support Specialist in Mountain View, California. This role serves as the first point of contact for IT support requests, troubleshooting issues related to macOS and software. Candidates will handle support tickets using JIRA Service Management, manage user access through Okta, and support tools such as Google Workspace, Slack, and Zoom. Strong communication skills and experience in IT support are essential.

Responsabilidades

• Provide basic troubleshooting for macOS, Mac hardware, peripherals, and common software issues.
• Respond to and resolve Tier 1 support tickets or escalate as needed.
• Provision and configure laptops using Kandji (MDM); handle device shipping and asset updates.
• Manage user and application access in Okta.
• Support Google Workspace and collaboration tools including Slack and Zoom.

Ferramentas

JIRA Service Management

Kandji (MDM)

Okta

Google Workspace

Slack

Zoom

Descrição da oferta de emprego

A technology service provider is looking for an IT Support Specialist in Mountain View, California. This role serves as the first point of contact for IT support requests, troubleshooting issues related to macOS and software. Candidates will handle support tickets using JIRA Service Management, manage user access through Okta, and support tools such as Google Workspace, Slack, and Zoom. Strong communication skills and experience in IT support are essential.