Remote Internet Support Specialist

Ideatek Telcom LLC; Yuma (AZ); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

401k with match

Internet reimbursement

Tuition reimbursement

Bonus potential

Job summary

IdeaTek is hiring an Internet Support Specialist to help customers troubleshoot wireless, fiber internet, and phone services. You will deliver empathetic, clear, and patient support while working with internal teams to ensure timely resolutions for existing customers.

The role requires 2+ years in a technical troubleshooting or high-volume support environment, with training on weekdays and after hours. Remote candidates in the designated states may apply, with potential for weekend coverage as

Qualifications

• 2+ years of experience in a technical troubleshooting role or high-volume tech support.
• Strong problem-solving and analytical abilities in customer-facing situations.
• Excellent communication with clear explanations of technical concepts.

Responsibilities

• Troubleshoot wireless, fiber internet, and phone services to resolve issues.
• Provide consistently high level of service to IdeaTek customers.
• Collaborate with internal teams for timely resolutions and positive outcomes.
• Identify trends or recurring issues and share insights for process improvements.
• Demonstrate empathy, patience, and professionalism in every interaction.

Skills

Troubleshooting

Customer service

Communication

Empathy

Team collaboration

Tools

CRM systems

Ticketing systems

Job description

IdeaTek is hiring an Internet Support Specialist to help customers troubleshoot wireless, fiber internet, and phone services. You will deliver empathetic, clear, and patient support while working with internal teams to ensure timely resolutions for existing customers.

The role requires 2+ years in a technical troubleshooting or high-volume support environment, with training on weekdays and after hours. Remote candidates in the designated states may apply, with potential for weekend coverage as