Remote Internet Support Specialist

Ideatek Telcom LLC; Phoenix (AZ); Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

401k with match

Internet reimbursement

Tuition reimbursement

Community involvement opportunities

Culture that values results, effort, &

Job summary

IdeaTek is seeking an Internet Support Specialist to help customers by troubleshooting wireless, fiber internet, and phone services with empathy and clear explanations.

You'll work with internal teams to resolve issues, identify recurring themes, and follow up to ensure solutions meet expectations. Remote candidates located in Kansas, Arizona, Tennessee, Oklahoma, or Missouri are welcome, with standard M-F schedules and supportive training.

Qualifications

• 2+ years of experience in a technical troubleshooting role, help desk, or high-volume technical support.
• Demonstrated aptitude for technical troubleshooting.
• Availability to work M-F 8a-5p during training and then 8a-5p, 9a-6p or 10a-7p as the regular work schedule, with occasional weekend coverage as needed.
• Ability to work effectively in a collaborative, team-oriented environment.

Responsibilities

• Troubleshoot wireless, fiber internet, and phone services to resolve customer issues accurately and efficiently.
• Provide a consistently high level of service to existing IdeaTek customers.
• Collaborate with internal teams to ensure timely resolutions and positive customer outcomes.
• Identify trends or recurring issues and share insights to support process improvements.
• Proactively follow up to confirm issues are resolved and expectations are met.
• Demonstrate empathy, patience, and professionalism in every customer interaction.

Skills

Technical troubleshooting

Job description

IdeaTek is seeking an Internet Support Specialist to help customers by troubleshooting wireless, fiber internet, and phone services with empathy and clear explanations.

You'll work with internal teams to resolve issues, identify recurring themes, and follow up to ensure solutions meet expectations. Remote candidates located in Kansas, Arizona, Tennessee, Oklahoma, or Missouri are welcome, with standard M-F schedules and supportive training.