Remote Internet Support Specialist

Ideatek Telcom LLC; Phoenix (AZ); Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive pay + bonus potential

Medical, dental, vision, life, and 401

Free internet service or reimbursement

Tuition reimbursement for personal and

Community engagement opportunities

Job summary

IdeaTek is seeking an Internet Support Specialist to assist customers with wireless, fiber internet, and phone services. The role offers remote work options for candidates located in the U.S. and requires 2+ years in technical troubleshooting or high-volume support.

You will deliver empathetic service, diagnose issues, and collaborate with teams to achieve positive outcomes. Training hours are 8a-5p, with regular shifts 8a-5p, 9a-6p, or 10a-7p and occasional weekend coverage.

Qualifications

• 2+ years of experience in a technical troubleshooting role, help desk, or high-volume technical support role.

Responsibilities

• Troubleshoot wireless, fiber internet, and phone services to resolve customer issues accurately and efficiently.
• Provide a consistently high level of service to existing IdeaTek customers
• Collaborate with internal teams to ensure timely resolutions and positive customer outcomes.
• Identify trends or recurring issues and share insights to support process improvements
• Demonstrate empathy, patience, and professionalism in every customer interaction

Skills

Technical troubleshooting

Customer support

Empathy and patience

Job description

IdeaTek is seeking an Internet Support Specialist to assist customers with wireless, fiber internet, and phone services. The role offers remote work options for candidates located in the U.S. and requires 2+ years in technical troubleshooting or high-volume support.

You will deliver empathetic service, diagnose issues, and collaborate with teams to achieve positive outcomes. Training hours are 8a-5p, with regular shifts 8a-5p, 9a-6p, or 10a-7p and occasional weekend coverage.