Remote Internet Support Specialist

Ideatek Telcom LLC; Kansas City (MO); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay + bonus potential

Medical, dental, vision, life, and 401

401k with match

Free internet service or reimbursement

Tuition reimbursement

Community engagement opportunities

Job summary

IdeaTek is seeking an Internet Support Specialist to assist customers with wireless, fiber internet, and phone services. You will troubleshoot issues, deliver compassionate customer service, and collaborate with internal teams to resolve problems promptly.

The role supports remote candidates across the United States and requires 2+ years in technical support or help desk roles, with varying shift patterns including occasional weekends.

Qualifications

• 2+ years of experience in a technical troubleshooting role, help desk, or high-volume technical support.
• Demonstrated ability to explain technical concepts in a clear, customer-friendly way.
• Experience collaborating with internal teams to resolve issues and improve processes.

Responsibilities

• Troubleshoot wireless, fiber internet, and phone services to resolve issues accurately and efficiently.
• Provide consistently high level of service to IdeaTek customers.
• Collaborate with internal teams to ensure timely resolutions and positive outcomes.
• Identify trends or recurring issues and share insights for process improvements.
• Demonstrate empathy, patience, and professionalism in every interaction.

Skills

Troubleshooting

Customer service

Communication

Empathy

Tools

CRM software

Ticketing systems

Job description

IdeaTek is seeking an Internet Support Specialist to assist customers with wireless, fiber internet, and phone services. You will troubleshoot issues, deliver compassionate customer service, and collaborate with internal teams to resolve problems promptly.

The role supports remote candidates across the United States and requires 2+ years in technical support or help desk roles, with varying shift patterns including occasional weekends.