Remote Internet Support Specialist – Troubleshooting Pro

Ideatek Telcom LLC; Kansas City (MO); Remote; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive pay + bonus potential

Medical, dental, vision, life, and 401

401k with match

Free internet service or reimbursement

Tuition reimbursement

Job summary

IdeaTek is seeking an Internet Support Specialist to assist customers with wireless, fiber internet, and phone services. You’ll work with internal teams to resolve issues, identify recurring themes, and share process improvement recommendations while delivering empathetic, patient service.

This role is open to remote candidates in several states and requires dependable scheduling. Ideal candidates have strong problem-solving skills, experience explaining technical concepts clearly, and a

Qualifications

• 2+ years of experience in a technical troubleshooting role, help desk, or high-volume technical support role.
• Demonstrated aptitude for technical troubleshooting.
• Availability to work M-F 8a-5p during training and then 8a-5p, 9a-6p or 10a-7p as the regular work schedule, with occasional weekend coverage as needed.
• Ability to work effectively in a collaborative, team-oriented environment.

Responsibilities

• Troubleshoot wireless, fiber internet, and phone services to resolve customer issues accurately and efficiently.
• Provide a consistently high level of service to existing IdeaTek customers.
• Collaborate with internal teams to ensure timely resolutions and positive customer outcomes.
• Identify trends or recurring issues and share insights to support process improvements.
• Proactively follow up to confirm issues are resolved and expectations are met.
• Demonstrate empathy, patience, and professionalism in every customer interaction.

Job description

IdeaTek is seeking an Internet Support Specialist to assist customers with wireless, fiber internet, and phone services. You’ll work with internal teams to resolve issues, identify recurring themes, and share process improvement recommendations while delivering empathetic, patient service.

This role is open to remote candidates in several states and requires dependable scheduling. Ideal candidates have strong problem-solving skills, experience explaining technical concepts clearly, and a