Remote Internet Support Specialist

Ideatek Telcom LLC; Oklahoma; A distancia; USD 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Dental benefits

Vision benefits

401k with match

Internet reimbursement

Descripción de la vacante

IdeaTek is seeking an Internet Support Specialist to assist customers with wireless, fiber internet, and phone services while delivering exceptional support with empathy and patience.

You will work with internal teams to resolve issues, identify recurring themes, and recommend process improvements, with a focus on follow-up and customer satisfaction. Remote-friendly role open to multiple states.

Formación

• 2+ years of experience in a technical troubleshooting role, help desk, or high-volume technical support role.
• Aptitude for technical troubleshooting.
• Availability to work M-F 8a-5p during training and then varied daytime schedules with occasional weekend coverage.

Responsabilidades

• Troubleshoot wireless, fiber internet, and phone services to resolve issues accurately and efficiently.
• Provide consistently high level of service to IdeaTek customers.
• Collaborate with internal teams to ensure timely resolutions and positive outcomes.
• Identify trends and share insights to improve processes.
• Proactively follow up to confirm issues are resolved.

Conocimientos

Technical troubleshooting

Help desk

Customer service

Remote work

Descripción del empleo

IdeaTek is seeking an Internet Support Specialist to assist customers with wireless, fiber internet, and phone services while delivering exceptional support with empathy and patience.

You will work with internal teams to resolve issues, identify recurring themes, and recommend process improvements, with a focus on follow-up and customer satisfaction. Remote-friendly role open to multiple states.