Remote Internet Support Technician

Ideatek Telcom LLC; Wichita (KS); Remote; USD 40,000 - 56,000; Full time

Benefits offered by this job

Competitive pay + bonus potential

Medical, dental, vision, life, and 401

Free coaching/counseling for employees

Free internet service or reimbursement

Tuition reimbursement

Community engagement opportunities

Culture that values results, effort, &

Job summary

IdeaTek is seeking an Internet Support Specialist to assist customers with wireless, fiber internet, and phone services. You’ll troubleshoot issues, deliver empathetic service, and collaborate with internal teams to ensure timely resolutions from your remote location.

Ideal candidates have 2+ years in technical support, strong problem-solving, and a flexible schedule for training and shift options. This role supports customers across multiple states and emphasizes customer satisfaction and

Qualifications

• 2+ years of experience in a technical troubleshooting role, help desk, or high-volume technical support role.
• Demonstrated aptitude for technical troubleshooting.
• Availability to work M-F 8a-5p during training and then 8a-5p, 9a-6p or 10a-7p regular schedule, with occasional weekend coverage.
• Ability to work effectively in a collaborative, team-oriented environment.

Responsibilities

• Troubleshoot wireless, fiber internet, and phone services to resolve customer issues accurately and efficiently.
• Provide a consistently high level of service to existing IdeaTek customers
• Collaborate with internal teams to ensure timely resolutions and positive customer outcomes.
• Identify trends or recurring issues and share insights to support process improvements
• Proactively follow up to confirm issues are resolved and expectations are met
• Demonstrate empathy, patience, and professionalism in every customer interaction

Skills

Technical troubleshooting

Help desk

Team collaboration

Flexibility with shifts

Tools

CRM

Ticketing systems

Customer support platforms

Job description

IdeaTek is seeking an Internet Support Specialist to assist customers with wireless, fiber internet, and phone services. You’ll troubleshoot issues, deliver empathetic service, and collaborate with internal teams to ensure timely resolutions from your remote location.

Ideal candidates have 2+ years in technical support, strong problem-solving, and a flexible schedule for training and shift options. This role supports customers across multiple states and emphasizes customer satisfaction and