Remote Internet Troubleshooting Specialist

Ideatek Telcom LLC; Tennessee; Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive pay + bonus potential

Medical, dental, vision, life, and 401

Free internet service or reimbursement

Tuition reimbursement for personal and

Community engagement opportunities

Job summary

IdeaTek is hiring an Internet Support Specialist to assist customers with wireless, fiber internet, and phone services. The role emphasizes empathic, patient, and clear communication while delivering high-quality support.

Candidates will troubleshoot issues, collaborate with internal teams, and share insights to improve processes. Remote work is available for eligible states, with a schedule that may include weekends as needed.

Qualifications

• 2+ years of experience in a technical troubleshooting role, help desk, or high-volume technical support role.

Responsibilities

• Troubleshoot wireless, fiber internet, and phone services to resolve customer issues accurately and efficiently.
• Provide a consistently high level of service to existing IdeaTek customers.
• Collaborate with internal teams to ensure timely resolutions and positive customer outcomes.
• Identify trends or recurring issues and share insights to support process improvements.
• Demonstrate empathy, patience, and professionalism in every customer interaction.

Skills

Customer service

Troubleshooting

Empathy

Communication

Tools

CRM systems

Ticketing systems

Customer support tools

Job description

IdeaTek is hiring an Internet Support Specialist to assist customers with wireless, fiber internet, and phone services. The role emphasizes empathic, patient, and clear communication while delivering high-quality support.

Candidates will troubleshoot issues, collaborate with internal teams, and share insights to improve processes. Remote work is available for eligible states, with a schedule that may include weekends as needed.