Remote Internet Support Specialist | Expert Troubleshooting

Ideatek Telcom LLC; Nashville (TN); Remote; USD 21,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

Health benefits (medical, dental, life

Internet reimbursement

Tuition assistance

Community involvement

Culture of integrity

Job summary

IdeaTek is seeking an Internet Support Specialist to help customers troubleshoot wireless, fiber internet, and phone services with empathy and clarity. You’ll work with internal teams to resolve issues, identify patterns, and suggest process improvements.

Remote-friendly with weekend coverage as needed and training M-F 8a-5p. We value problem-solving, collaboration, and exceptional service; compensation includes competitive pay, comprehensive benefits, and opportunities for growth within a

Qualifications

• 2+ years in a technical troubleshooting or help desk role.
• Proven ability to troubleshoot technical issues and explain solutions clearly.
• Willingness to work a rotating schedule including occasional weekends.

Responsibilities

• Troubleshoot wireless, fiber internet, and phone services to resolve customer issues accurately and efficiently.
• Provide consistently high levels of service to IdeaTek customers.
• Collaborate with internal teams to ensure timely resolutions and positive outcomes.
• Identify recurring issues and share insights for process improvements.
• Proactively follow up to confirm issues are resolved and expectations met.
• Demonstrate empathy, patience, and professionalism in all interactions.

Skills

Technical troubleshooting

Customer service

Team collaboration

Schedule flexibility

Tools

CRM software

Job description

IdeaTek is seeking an Internet Support Specialist to help customers troubleshoot wireless, fiber internet, and phone services with empathy and clarity. You’ll work with internal teams to resolve issues, identify patterns, and suggest process improvements.

Remote-friendly with weekend coverage as needed and training M-F 8a-5p. We value problem-solving, collaboration, and exceptional service; compensation includes competitive pay, comprehensive benefits, and opportunities for growth within a