Remote Internet Support Specialist

Ideatek Telcom LLC; Clayton (MO); A distancia; USD 42.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay + bonus potential

Medical, dental, vision, life, and 401

Internet reimbursement

Tuition reimbursement

Community engagement opportunities

Descripción de la vacante

IdeaTek is seeking an Internet Support Specialist to assist customers by troubleshooting wireless, fiber internet, and phone services. You will deliver empathetic, patient, and effective support, ensuring customers feel supported at every step.

Ideal candidates have 2+ years in technical troubleshooting or high-volume support, with a customer-centric mindset and the ability to explain complex concepts clearly. Remote-friendly role with flexible shifts and growth opportunities.

Formación

• 2+ years of experience in a technical troubleshooting role, help desk, or high-volume technical support role.

Responsabilidades

• Troubleshoot wireless, fiber internet, and phone services to resolve customer issues accurately and efficiently.
• Provide a consistently high level of service to existing IdeaTek customers.
• Collaborate with internal teams to ensure timely resolutions and positive customer outcomes.
• Identify trends or recurring issues and share insights to support process improvements.
• Demonstrate empathy, patience, and professionalism in every customer interaction.

Conocimientos

Troubleshooting

Customer service

Empathy

Communication

Descripción del empleo

IdeaTek is seeking an Internet Support Specialist to assist customers by troubleshooting wireless, fiber internet, and phone services. You will deliver empathetic, patient, and effective support, ensuring customers feel supported at every step.

Ideal candidates have 2+ years in technical troubleshooting or high-volume support, with a customer-centric mindset and the ability to explain complex concepts clearly. Remote-friendly role with flexible shifts and growth opportunities.