Remote Intake Coordinator — Contract

Vynca Inc.; Nevada; Remote; USD 30,000 - 39,000; Part time

Job summary

Vynca Inc. seeks an Intake Coordinator to support ECM Sales/Marketing and Clinical Outreach, organizing patient enrollment and educating potential clients about our offerings in a remote-friendly, patient-centered role.

The ideal candidate has 2+ years in intake/admission, CMA/CCMA, remote-work readiness, and experience in palliative/home health contexts, with availability Mon–Fri 8:30am–5:00pm PT.

Qualifications

• Minimum of 2 years of previous intake or admission experience in a high call volume environment.
• CMA/CCMA certificate issued by a recognized group.
• Prior experience in a remote role is important. You must have a quiet, secure workspace to ensure member privacy.
• 2+ years of experience in palliative care, home health, hospice, and/or hospital discharge planning or case management, highly preferred.
• 2+ years of experience working within or directly with one or more of the large safety net hospitals in the region, preferred.
• Willing and able to work Monday-Friday 8:30am-5:00pm Pacific Time, with the possibility of evenings and weekends.
• Bilingual (English/Spanish), highly preferred.

Responsibilities

• Facilitates intake, admission, and can assist with outreaching if needed, for incoming patients.
• Provides accurate and ongoing assessment of patient’s status in the admission.
• Provides administrative computer support by maintaining databases, logs, and census sheets; updates and maintains resource/contact lists, schedules and other department specific information sheets.
• Completes insurance eligibility checks and assigns clients to the Clinical Outreach Specialist.
• Works cross-functionally with sales, outreach, care delivery and RCM to facilitate the enrollment workflow.
• Maintains all the documentation involved with the enrollment process by recording all interactions in an operating system.
• Participate in all staff, census and other meetings.
• Weekly meetings with the Outreach Team, and others.
• Meet or exceed established departmental KPIs
• Assumes other duties in support of organizational needs.
• Answer incoming calls and emails

Skills

Intake coordination

Customer service

Phone etiquette

Communication skills

Remote work

Education

CMA/CCMA

Tools

Google Suite

Salesforce

Job description

Vynca Inc. seeks an Intake Coordinator to support ECM Sales/Marketing and Clinical Outreach, organizing patient enrollment and educating potential clients about our offerings in a remote-friendly, patient-centered role.

The ideal candidate has 2+ years in intake/admission, CMA/CCMA, remote-work readiness, and experience in palliative/home health contexts, with availability Mon–Fri 8:30am–5:00pm PT.