Remote Intake Coordinator (Contract to Full-Time Potential)

Vynca Inc.; North Carolina; Remote; USD 28,000 - 41,000; Part time

Job summary

Vynca Inc. is seeking an Intake Coordinator to support ECM Sales/Marketing and Clinical Outreach, enrolling patients into our programs. This 1099 contract role involves coordinating intake, reviewing medical charts, and building relationships with teams and families we serve.

Strong communication and privacy are essential. Candidate should have CMA/CCMA certification, 2+ years in intake or discharge planning, remote-work experience, and comfort with Google Suite and Salesforce.

Qualifications

• Minimum of 2 years of previous intake or admission experience in a high call volume environment.
• CMA/CCMA certificate issued by a recognized group.
• Prior experience in a remote role and a quiet, secure workspace to ensure member privacy.
• 2+ years of experience in palliative care, home health, hospice, and/or hospital discharge planning or case management.
• 2+ years of experience with one or more large safety net hospitals in the region, preferred.
• Willing and able to work Monday-Friday 8:30am-5:00pm Pacific Time, with possible evenings and weekends.
• Bilingual (English/Spanish), highly preferred.
• Training as or alongside social workers, nurses, medical assistants, chaplains, medical scribes, etc., with fluency in clinical language.
• Google Suite and Salesforce proficiency.

Responsibilities

• Facilitates intake, admission, and can assist with outreaching if needed, for incoming patients.
• Provides accurate and ongoing assessment of patient’s status in the admission.
• Provides administrative computer support by maintaining databases, logs, and census sheets; updates and maintains resource/contact lists, schedules and other department specific information sheets.
• Completes insurance eligibility checks and assigns clients to the Clinical Outreach Specialist.
• Works cross-functionally with sales, outreach, care delivery and RCM to facilitate the enrollment workflow.
• Maintains all the documentation involved with the enrollment process by recording all interactions in an operating system.
• Participate in all staff, census and other meetings.
• Weekly meetings with the Outreach Team, and others.
• Meet or exceed established departmental KPIs
• Assumes other duties in support of organizational needs.
• Answer incoming calls and emails

Skills

Intake experience

Remote work experience

Communication skills

Salesforce familiarity

Google Suite

Education

CMA/CCMA certification

Tools

Salesforce

Google Suite

Job description

Vynca Inc. is seeking an Intake Coordinator to support ECM Sales/Marketing and Clinical Outreach, enrolling patients into our programs. This 1099 contract role involves coordinating intake, reviewing medical charts, and building relationships with teams and families we serve.

Strong communication and privacy are essential. Candidate should have CMA/CCMA certification, 2+ years in intake or discharge planning, remote-work experience, and comfort with Google Suite and Salesforce.