Remote Intake Care Senior - Client Access & Coordination

VIVA USA Inc; United States; Remote; USD 36,000 - 54,000; Full time

Job summary

VIVA offers an Intake Care Senior Representative role for remote work across the United States. You will deliver specified utilization management tasks under supervision and serve as the first point of contact for clients and their dependents seeking services.

The position emphasizes customer service excellence, adherence to response times, and collaboration with staff. Training and guidance are provided, with day-to-day tasks performed with supervisory support.

Qualifications

• Experience handling intake or eligibility tasks.
• Strong customer service standards and telephone etiquette.
• Ability to plan ahead and escalate issues.

Responsibilities

• Deliver delegated utilization management tasks.
• Route clients to appropriate staff or providers.
• Serve as initial contact for clients and dependents.
• Maintain standards for telephone response times.
• Escalate non-routine issues to senior staff.

Skills

Customer service

Telephone support

Communication

Training others

Job description

VIVA offers an Intake Care Senior Representative role for remote work across the United States. You will deliver specified utilization management tasks under supervision and serve as the first point of contact for clients and their dependents seeking services.

The position emphasizes customer service excellence, adherence to response times, and collaboration with staff. Training and guidance are provided, with day-to-day tasks performed with supervisory support.