Intake Care Senior Representative

VIVA USA Inc; United States; À distance; USD 36 000 - 54 000; Plein temps

Résumé du poste

VIVA offers an Intake Care Senior Representative role for remote work across the United States. You will deliver specified utilization management tasks under supervision and serve as the first point of contact for clients and their dependents seeking services.

The position emphasizes customer service excellence, adherence to response times, and collaboration with staff. Training and guidance are provided, with day-to-day tasks performed with supervisory support.

Qualifications

• Experience handling intake or eligibility tasks.
• Strong customer service standards and telephone etiquette.
• Ability to plan ahead and escalate issues.

Responsabilités

• Deliver delegated utilization management tasks.
• Route clients to appropriate staff or providers.
• Serve as initial contact for clients and dependents.
• Maintain standards for telephone response times.
• Escalate non-routine issues to senior staff.

Connaissances

Customer service

Telephone support

Communication

Training others

Description du poste

Remote in any state

Intake Care Senior Representative

Delivers specific delegated Utilization Management tasks assigned by a supervisor. Assigns client to appropriate staff member or behavioral health network provider for assessment and counseling. Serves as initial contact for clients and their eligible dependents requesting services. Responsible for customer service and relevant standards such as telephone response time. May make referrals within stated limits. Supports and assists with training for employees. May provide guidance around procedures and workflows. Completes day-to-day Intake Care tasks without immediate supervision, but has ready access to advice from more experienced team members. Tasks involve a degree of forward planning and anticipation of needs/issues. Resolves non-routine issues escalated from more junior team members.

Notes: Remote

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status