Intake Care Senior Representative

W3R Consulting; Texas; On-site; USD 36,000 - 48,000; Full time

Job summary

W3R Consulting is seeking an Intake Coordinator to support utilization management tasks and assign clients for assessment and counseling. You will serve as the initial contact for clients and dependents requesting services, ensuring customer service standards such as telephone response time are met.

You may make referrals within limits, support staff training, and provide guidance on procedures and workflows.

Responsibilities

• Delivers specific delegated Utilization Management tasks assigned by a supervisor.
• Assigns client to appropriate staff member or behavioral health network provider for assessment and counseling.
• Serves as initial contact for clients and their eligible dependents requesting services.
• Responsible for customer service and relevant standards such as telephone response time.
• May make referrals within stated limits.
• Supports and assists with training for employees.
• May provide guidance around procedures and workflows.
• Completes day-to-day Intake
• Care tasks without immediate supervision,but has ready access to advice from more experienced team members.
• Tasks involve a degree of forward planning and anticipation of needs/issues.
• Resolves non-routine issues escalated from more junior team members.

Job description

Description:

• Delivers specific delegated Utilization Management tasks assigned by a supervisor.
• Assigns client to appropriate staff member or behavioral health network provider for assessment and counseling.
• Serves as initial contact for clients and their eligible dependents requesting services.
• Responsible for customer service and relevant standards such as telephone response time.
• May make referrals within stated limits.
• Supports and assists with training for employees.
• May provide guidance around procedures and workflows.
• Completes day-to-day Intake
• Care tasks without immediate supervision,but has ready access to advice from more experienced team members.
• Tasks involve a degree of forward planning and anticipation of needs/issues.
• Resolves non-routine issues escalated from more junior team members.