Remote Intake & Care Coordinator — US Hours

Remote Jobs; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

Remote Jobs seeks a highly organised, personable Healthcare Receptionist to be the central point of contact between staff, prospective clients, and the families we support.

This full-time remote role operates during US business hours (9am-5pm EST); you will handle reception, intake, care coordination, scheduling, and administration with emphasis on clear, accurate communication and reliable service.

Qualifications

• Previous experience as Healthcare/Medical Receptionist or similar client-facing admin role.
• Strong English communication, both verbal and written.
• Experience handling calls, scheduling, follow-ups, or client pipelines.
• Ability to work full-time during U.S. business hours and remotely.

Responsibilities

• Serve as the first point of contact for prospective and existing clients and families.
• Answer and manage calls, messages, and inquiries professionally.
• Conduct regular weekly check-ins with staff and families.
• Manage intake calls and the intake process from enquiry to onboarding.
• Coordinate scheduling updates and maintain accurate client and staff records.
• Improve processes and ensure clear, organized communication.

Skills

English Proficiency

Customer Service

Scheduling

Remote Work

Tools

CentralReach

Microsoft Teams

Microsoft Excel

Microsoft Office

Job description

Remote Jobs seeks a highly organised, personable Healthcare Receptionist to be the central point of contact between staff, prospective clients, and the families we support.

This full-time remote role operates during US business hours (9am-5pm EST); you will handle reception, intake, care coordination, scheduling, and administration with emphasis on clear, accurate communication and reliable service.