Remote Intake & Care Coordination Specialist

Float Health Brasil; United States; Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

401k matching

Unlimited PTO

Parental leave

Home office setup

Phone stipend

Learning stipend

HSA & FSA

Remote work

Job summary

Float Health seeks an Intake Specialist to manage new patient referrals and coordinate start-of-care visits. You will liaise with specialty pharmacies, nurses, and patients, using Zendesk and Google Suite to ensure timely staffing and accurate documentation.

This is a fully remote, US-based role, with 40 hours weekly, weekend rotation, and PST hours. You will contribute to patient outcomes, drive efficient workflows, and provide outstanding customer service in a fast-growing startup.

Qualifications

• 1+ years of experience with medical scheduling.
• Ability to utilize multiple technology platforms simultaneously.
• Ability to manage inbound communication while supporting other tasks.
• Ability to type 60 words per minute with high accuracy.
• Excellent critical thinking and problem-solving abilities.
• Highly organized with excellent time management skills.
• Exceptional customer service skills.
• Exceptional written and verbal communication, including the ability to digest and explain complex information clearly to all users.

Responsibilities

• Coordinate start of care visits and match appropriate nurses to patients.
• Collect information from pharmacies and patients; onboarding patients to Float Health.
• Communicate clearly, kindly, and proactively with pharmacies, nurses, and patients via email, phone calls, chat, and SMS.
• Prioritize and coordinate multiple tasks simultaneously.
• Learn new processes and technology continuously.

Skills

Medical scheduling

Multitasking

Communication

Typing 60 wpm

Time management

Customer service

Independent work

Teamwork

Tools

Zendesk

Google Suite

Slack

Job description

Float Health seeks an Intake Specialist to manage new patient referrals and coordinate start-of-care visits. You will liaise with specialty pharmacies, nurses, and patients, using Zendesk and Google Suite to ensure timely staffing and accurate documentation.

This is a fully remote, US-based role, with 40 hours weekly, weekend rotation, and PST hours. You will contribute to patient outcomes, drive efficient workflows, and provide outstanding customer service in a fast-growing startup.