Remote Intake & Care Coordination Specialist

Float Health; Detroit (MI); Remote; USD 48,000 - 50,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401k matching

Unlimited PTO

Parental leave

Home office setup

Phone stipend

Internet stipend

Learning stipend

HSA option

FSA option

Life Insurance

Remote within US

Job summary

Float Health in the United States is seeking an Intake Specialist to manage new patient referrals and coordinate start-of-care visits. You will liaise between pharmacies, nurses, and patients using Zendesk, Google Suite and Slack, ensuring timely staffing and a seamless home-care experience.

This fully remote role requires strong organization, proactive problem-solving, and excellent communication. Weekend availability, PST hours, and a 40-hour work week are expected in a fast-paced startup

Qualifications

• 1+ years of experience with medical scheduling.
• Ability to utilize multiple technology platforms simultaneously.
• Ability to manage inbound communication while supporting other tasks.
• Ability to type 60 words per minute with high accuracy.
• Excellent critical thinking and problem-solving abilities.
• Highly organized with excellent time management skills.
• Exceptional customer service skills.
• Exceptional written and verbal communication, including the ability to digest and explain complex information clearly to all users.
• Ability to work effectively both independently and in a team environment.

Responsibilities

• Coordinate start of care visits using the Float Health platform and supporting technology.
• Match nurses to patients and onboard patients to Float Health.
• Confirm logistics and schedules to ensure safe, seamless home visits.
• Respond to restaff and reschedule requests promptly.
• Communicate with pharmacies, nurses, and patients via email, phone, chat and SMS.
• Work cross-functionally with internal teams to ensure visit documentation.
• Prioritize and coordinate multiple tasks simultaneously.
• Learn new processes and technologies continuously.
• Provide feedback to improve technology and processes.

Skills

Medical scheduling

Multi-platform work

Fast response

60 wpm typing

Customer service

Time management

Strong communication

Remote teamwork

Tools

Zendesk

Google Suite

Slack

Job description

Float Health in the United States is seeking an Intake Specialist to manage new patient referrals and coordinate start-of-care visits. You will liaise between pharmacies, nurses, and patients using Zendesk, Google Suite and Slack, ensuring timely staffing and a seamless home-care experience.

This fully remote role requires strong organization, proactive problem-solving, and excellent communication. Weekend availability, PST hours, and a 40-hour work week are expected in a fast-paced startup