Remote Health Front Desk Specialist — US Hours

ReWorks Solutions; United States; Remote; USD 7,306 - 10,960; Full time

Benefits offered by this job

Comfortable working U.S. hours

Remote work from home

Job summary

ReWorks Solutions is seeking a Healthcare Receptionist to act as the frontline contact for patients, managing appointments, coordinating with clinical and admin teams, and ensuring a smooth patient journey.

Responsibilities include onboarding patients, follow-ups, documentation, and maintaining confidentiality, all while delivering compassionate, professional service during US-friendly hours remotely from South Africa.

Qualifications

• Previous experience in healthcare reception or similar role.
• Experience in healthcare, medical, or social care setting.
• Fluent English with a clear, neutral accent.
• Excellent communication and customer service skills.
• Strong organisational skills with high attention to detail.
• Experience scheduling appointments and coordinating patient care.
• Proficiency with Microsoft Office and EMR/EHR systems.

Responsibilities

• Guide patients and families through the onboarding process to ensure a smooth start to services.
• Conduct follow-up check-ins after the first appointment, first week, and first month to ensure patients are satisfied with their care.
• Build positive relationships with patients and families by providing ongoing support and answering questions.
• Coordinate communication between Clinical, Scheduling, Billing, Intake, and other internal teams to resolve issues promptly.
• Escalate patient concerns to the appropriate team members when necessary.
• Maintain accurate and detailed documentation of all patient interactions.
• Schedule, reschedule, and confirm appointments where required.
• Respond to incoming calls, emails, and other patient enquiries professionally and efficiently.
• Monitor patient satisfaction and identify opportunities to improve the patient experience.
• Ensure patient records are updated accurately while maintaining confidentiality.
• Support the day-to-day administrative operations of the healthcare team.
• Deliver a compassionate, professional, and patient-focused experience in every interaction.

Skills

Fluent English

Communication

Customer service

Organisational skills

Appointment scheduling

EMR/EHR experience

Microsoft Office

Insurance verification knowledge

Tools

Microsoft Office

EMR/EHR systems

Job description

ReWorks Solutions is seeking a Healthcare Receptionist to act as the frontline contact for patients, managing appointments, coordinating with clinical and admin teams, and ensuring a smooth patient journey.

Responsibilities include onboarding patients, follow-ups, documentation, and maintaining confidentiality, all while delivering compassionate, professional service during US-friendly hours remotely from South Africa.