Remote Intake & Care Coordination Specialist

Float Health; Ohio; Remote; USD 48,000 - 50,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k matching

Unlimited PTO

Parental leave

Home office setup

Phone & internet stipend

Learning stipend

HSA & FSA

Remote US

Job summary

Float Health, a fully remote US-based company, is hiring an Intake Specialist to manage new patient referrals, coordinate start-of-care visits, and liaison with pharmacies, nurses, and patients. This hands-on role emphasizes fast, accurate communication and cross-functional teamwork to ensure timely care delivery.

Responsibilities include coordinating logistics, onboarding patients, and maintaining strong relationships with pharmacies.

Qualifications

• 1+ years of experience with medical scheduling.
• Ability to utilize multiple technology platforms simultaneously.
• Ability to manage inbound communication while supporting other tasks.
• Ability to type 60 words per minute with high accuracy.
• Excellent critical thinking and problem-solving abilities.
• Highly organized with excellent time management skills.
• Exceptional customer service skills.
• Exceptional written and verbal communication, including the ability to digest and explain complex information clearly to all users.
• Ability to work effectively both independently and in a team environment.

Responsibilities

• Coordinate start of care visits using the Float Health platform and tools to collect information, match nurses to patients, onboard patients, and confirm logistics and schedules.
• Communicate clearly with pharmacies, nurses, and patients via email, phone, chat, and SMS; respond to inbound and outbound inquiries.
• Work cross-functionally with internal teams to ensure visit documentation and related tasks are completed.
• Prioritize and coordinate multiple tasks simultaneously.
• Learn new processes and technology continuously.
• Develop and maintain positive relationships with peers at specialty pharmacies.
• Complete tasks related to pharmacy engagement as needed.
• Provide feedback to improve technology and processes.

Skills

Medical scheduling

Multitasking

Communication

Typing 60 wpm

Written/verbal communication

Tools

Zendesk

Google Suite

Slack

Job description

Float Health, a fully remote US-based company, is hiring an Intake Specialist to manage new patient referrals, coordinate start-of-care visits, and liaison with pharmacies, nurses, and patients. This hands-on role emphasizes fast, accurate communication and cross-functional teamwork to ensure timely care delivery.

Responsibilities include coordinating logistics, onboarding patients, and maintaining strong relationships with pharmacies.