Remote Insurance Care Specialist

OpenKrill; United States; Remoto; USD 40.000 - 44.000; Tempo pieno

Vantaggi offerti da questo lavoro

Equity (stock options)

Remote-first with equipment provided

Flexible scheduling: 5x8 or 4x10

Health, dental, vision insurance

Paid vacation time

401K match

Descrizione del lavoro

Jerry.ai is hiring for a Customer Operations role. It is fully remote in the US with equity and competitive benefits. You will help policyholders, learn the product across multiple insurers, and drive improvements through customer feedback.

The team values warmth, speed, and teamwork, offering flexible scheduling and stock options as part of total rewards. This is a full-time position for candidates residing in eligible states.

Competenze

• Prior work experience in customer service, sales, or hospitality is a plus, but not required.
• Genuinely friendly and positive attitude and willingness to work as a team.
• Strong work ethic.
• Strong problem solving skills.
• Strong communication skills.

Mansioni

• Care for customers; spot gaps, discounts, or renewal issues they may not ask about.
• Answer inbound policyholder change requests.
• Learn the product across many insurers to match customers.
• Resolve inquiries through effective problem solving.
• Process service requests for vehicles, drivers, lienholders, and documents.
• Provide feedback to improve the product quickly.

Conoscenze

Customer service

Communication

Problem solving

Team oriented

Descrizione del lavoro

Jerry.ai is hiring for a Customer Operations role. It is fully remote in the US with equity and competitive benefits. You will help policyholders, learn the product across multiple insurers, and drive improvements through customer feedback.

The team values warmth, speed, and teamwork, offering flexible scheduling and stock options as part of total rewards. This is a full-time position for candidates residing in eligible states.