Remote Insurance Support Specialist — Equity Included

Jerry.ai; Nevada; Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Equity (stock options)

Fully remote with equipment provided

Medical, dental, vision insurance

401K match

Paid vacation

Stock equity

Flexible scheduling: 5x8 or 4x10

P&C license paid if needed

Job summary

Jerry.ai is hiring for a Customer Operations role. The team delivers warm, fast service to policyholders and manages vehicle and home insurance processes from a fully remote setup. You’ll help customers, understand the product deeply, and contribute to improvements while enjoying equity, medical/dental/vision, and flexible scheduling.

Candidates residing in multiple US states are welcome. The role emphasizes proactive service, teamwork, and problem solving to ensure customer satisfaction and

Qualifications

• Prior work experience in customer service, sales, or hospitality is a plus, but not required.
• Genuinely friendly and positive attitude and willingness to work as a team.
• Strong work ethic.
• Strong problem solving skills.
• Strong communication skills.

Responsibilities

• Taking great care of our customers by anticipating needs and uncovering gaps.
• Answering inbound calls from policyholders who need changes.
• Getting deep on the product to match customers with the right options.
• Problem solving to resolve customer inquiries effectively.
• Processing service requests — vehicles, drivers, lienholders, policy documents.
• Providing feedback to improve the product based on customer input.

Skills

Customer service

Sales

Hospitality

Problem solving

Communication

Teamwork

Strong work ethic

Job description

Jerry.ai is hiring for a Customer Operations role. The team delivers warm, fast service to policyholders and manages vehicle and home insurance processes from a fully remote setup. You’ll help customers, understand the product deeply, and contribute to improvements while enjoying equity, medical/dental/vision, and flexible scheduling.

Candidates residing in multiple US states are welcome. The role emphasizes proactive service, teamwork, and problem solving to ensure customer satisfaction and