Remote Insurance Support Specialist — Equity & Benefits

Jerry.ai; Georgia; Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Equity options

Medical insurance

Dental insurance

Vision insurance

401K match

Paid vacation

Fully remote

Flexible schedule

P&C license paid

Equipment provided

Job summary

Jerry.ai is hiring for a Customer Operations role. This fully remote team focuses on helping customers manage car and home assets with warmth and speed. The role emphasizes proactive service, deep product knowledge, and collaborative problem solving across a broad insurance ecosystem.

Starting pay is $19.00–$21.00 per hour plus equity. We offer flexible scheduling, remote work with equipment provided, and coverage for P&C licensing.

Qualifications

• Prior work experience in customer service, sales, or hospitality is a plus, but not required.
• Genuinely friendly and positive attitude and willingness to work as a team
• Strong work ethic
• Strong problem solving skills
• Strong communication skills

Responsibilities

• Taking great care of our customers. Our team members don't just answer the question asked — they catch the thing the customer didn't know to ask about. A coverage gap. A discount they qualify for. A renewal about to spike.
• Answering inbound calls from policyholders who need something changed.
• Getting deep on the product. With a large panel of insurance companies to work from, knowing which one fits which customer is the craft of this job. Our app evolves constantly too, and knowing it inside out makes you the person customers trust to navigate it.
• Problem solving to resolve customer inquiries effectively.
• Processing service requests — vehicles, drivers, lienholders, policy documents.
• Making the product better. Tell us what you're hearing. The feedback loop here is short enough that you'll see your suggestions ship.

Skills

Customer service

Sales

Hospitality

Teamwork

Strong communication

Problem solving

Job description

Jerry.ai is hiring for a Customer Operations role. This fully remote team focuses on helping customers manage car and home assets with warmth and speed. The role emphasizes proactive service, deep product knowledge, and collaborative problem solving across a broad insurance ecosystem.

Starting pay is $19.00–$21.00 per hour plus equity. We offer flexible scheduling, remote work with equipment provided, and coverage for P&C licensing.