Remote Insurance Customer Experience Specialist | Equity & Benefits

Jerry.ai; Williamstown (NJ); Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Stock options equity

Flexible scheduling

Fully remote with equipment provided

P&C license reimbursement

Job summary

Jerry.ai is a remote-first tech company helping customers manage their car and home assets with an AI-powered assistant. The Customer Operations team drives exceptional service across many insurance partners, with equity opportunities and flexible scheduling.

The role is full-time and remote, offering a competitive hourly wage and potential growth as the product evolves. As a member of the Customer Operations team, you will listen closely, resolve inquiries, process service requests for

Qualifications

• Experience in customer service, sales, or hospitality is a plus but not required.
• Strong communication and problem-solving skills.

Responsibilities

• Taking great care of our customers. Our team members don't just answer the question asked - they catch the thing the customer didn't know to ask about.
• Problem solving to resolve customer inquiries effectively.
• Processing service requests - vehicles, drivers, lienholders, policy documents.
• The feedback loop here is short enough that you'll see your suggestions ship.
• Prior work experience in customer service, sales, or hospitality is a plus, but not required

Skills

Customer service

Sales experience

Hospitality experience

Job description

Jerry.ai is a remote-first tech company helping customers manage their car and home assets with an AI-powered assistant. The Customer Operations team drives exceptional service across many insurance partners, with equity opportunities and flexible scheduling.

The role is full-time and remote, offering a competitive hourly wage and potential growth as the product evolves. As a member of the Customer Operations team, you will listen closely, resolve inquiries, process service requests for