Remote Insurance Care Specialist — with Equity

Jerry; Savannah (GA); Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

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Job summary

Jerry.ai is a remote-first company seeking a Customer Operations professional to deliver exceptional service to our policyholders. You will answer inquiries, process requests, and help customers navigate our insurance and asset-management platform with a focus on accuracy and empathy.

The role offers a competitive hourly wage, equity opportunities, and full-time consideration for remote workers located in eligible states. Join a fast-paced team that values ownership and collaboration.

Qualifications

• Prior work experience in customer service, sales, or hospitality is a plus.
• Genuinely friendly and positive attitude and willingness to work as a team.
• Strong work ethic and problem solving skills.
• Strong communication skills.

Responsibilities

• Take great care of our customers and anticipate needs beyond the question asked.
• Answer inbound calls from policyholders who need changes.
• Develop product knowledge across many insurers to guide customers effectively.
• Resolve customer inquiries through thoughtful problem solving.
• Process service requests such as vehicles, drivers, lienholders, policy documents.
• Provide feedback to improve the product and service delivery.

Skills

Customer service

Communication

Problem solving

Teamwork

Positive attitude

Job description

Jerry.ai is a remote-first company seeking a Customer Operations professional to deliver exceptional service to our policyholders. You will answer inquiries, process requests, and help customers navigate our insurance and asset-management platform with a focus on accuracy and empathy.

The role offers a competitive hourly wage, equity opportunities, and full-time consideration for remote workers located in eligible states. Join a fast-paced team that values ownership and collaboration.