Remote Insurance Customer Care Agent — Equity

Jerry.ai; Greensboro (NC); Remoto; USD 26.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Stock equity

Flexible scheduling

Fully remote

Benefits package

Descrizione del lavoro

Jerry.ai, a fast-growing insurance tech company, seeks a Customer Operations professional to deliver exceptional service to policyholders. You will handle inbound calls, understand the app deeply, and resolve inquiries with a proactive, customer-first approach.

Join a fully remote team that values collaboration, equity, and flexibility, with a clear path to growth and a chance to influence products through customer feedback.

Competenze

• Prior work experience in customer service, sales, or hospitality is a plus, but not required.
• Genuinely friendly and positive attitude and willingness to work as a team.
• Strong work ethic, problem solving skills, and communication skills.

Mansioni

• Take great care of our customers and anticipate needs beyond the asked question.
• Answer inbound calls from policyholders who need changes.
• Learn the product deeply to match customers with the right options.
• Resolve customer inquiries through effective problem solving.
• Process service requests for vehicles, drivers, lienholders, and policy docs.
• Provide feedback to improve the product based on customer input.

Conoscenze

Customer service

Sales experience

Hospitality experience

Team player

Communication skills

Descrizione del lavoro

Jerry.ai, a fast-growing insurance tech company, seeks a Customer Operations professional to deliver exceptional service to policyholders. You will handle inbound calls, understand the app deeply, and resolve inquiries with a proactive, customer-first approach.

Join a fully remote team that values collaboration, equity, and flexibility, with a clear path to growth and a chance to influence products through customer feedback.