Remote Insurance Support Specialist (Equity)

Jerry.ai; Illinois; Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Stock options

Flexible schedule

Remote work equipment provided

Health insurance

401(k) match

Paid vacation

Job summary

Jerry.ai is seeking a Customer Operations team member to deliver exceptional service for car and home insurance customers. You will navigate a fast-paced, remote environment, helping customers choose the right insurance options while processing service requests and providing proactive support.

With equity opportunities and flexible scheduling (5x8 or 4x10 work weeks), this role emphasizes ownership, customer care, and problem-solving in a rapidly evolving product and service ecosystem.

Qualifications

• Experience in customer service, sales, or hospitality is a plus but not required.
• Comfort with fast-paced, remote work and helping customers.
• Willingness to obtain a P&C license if needed.

Responsibilities

• Take care of customers and match them with the right insurance options.
• Resolve customer inquiries through problem solving.
• Process service requests for vehicles, drivers, lienholders, and policy documents.
• Contribute feedback to ship improvements to the app and processes.

Skills

Customer service

Problem solving

Communication

Empathy

Job description

Jerry.ai is seeking a Customer Operations team member to deliver exceptional service for car and home insurance customers. You will navigate a fast-paced, remote environment, helping customers choose the right insurance options while processing service requests and providing proactive support.

With equity opportunities and flexible scheduling (5x8 or 4x10 work weeks), this role emphasizes ownership, customer care, and problem-solving in a rapidly evolving product and service ecosystem.