Remote Insurance Advisor | Equity & Flexible Scheduling

Jerry.ai; North Carolina; Remote; USD 40,000 - 44,000; Full time

Benefits offered by this job

Stock options

Paid vacation

Health insurance

Dental insurance

Vision insurance

401K match

Remote work

License reimbursement

Flexible scheduling

Equity grants

Job summary

Jerry.ai is looking for a dedicated Customer Operations teammate to help customers manage their car and home insurance experiences. The role focuses on attentive service, understanding customer needs, and guiding them through policy changes and product features.

You will work with a fast-paced, remote team that values warmth, speed, and collaborative problem solving. The position offers full-time salary with benefits and opportunities to grow within a transforming insurance tech company.

Qualifications

• Experience in customer service or related field is a plus.
• Strong communication and problem-solving abilities are essential.
• Positive attitude and collaborative mindset are important.

Responsibilities

• Take care of customers by addressing needs and uncovering unspoken issues such as coverage gaps or discounts.
• Answer inbound calls from customers shopping auto, home, motorcycle or others and handle changes to policies.
• Learn the product deeply to guide customers through the app and select appropriate coverage.
• Resolve barriers between customers and the right coverage through thoughtful troubleshooting.
• Process service requests for vehicles, drivers, lienholders and policy documents.
• Suggest product improvements based on customer feedback and experiences.

Skills

Customer service

Sales experience

Hospitality

Team player

Communication

Problem solving

Job description

Jerry.ai is looking for a dedicated Customer Operations teammate to help customers manage their car and home insurance experiences. The role focuses on attentive service, understanding customer needs, and guiding them through policy changes and product features.

You will work with a fast-paced, remote team that values warmth, speed, and collaborative problem solving. The position offers full-time salary with benefits and opportunities to grow within a transforming insurance tech company.