Remote Insurance Support Agent | Equity & Benefits

Jerry; Knoxville (TN); Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Equity (stock options)

Remote work (fully remote)

Flexible scheduling

Licensing support for P&C insurance

Health/dental/vision insurance

401(k) match

Paid vacation time

Equipment provided

Job summary

Jerry.ai is an insurance tech company building the first AI-powered advisor to manage car, home, and other assets. The Customer Operations team focuses on delivering exceptional service, understanding customer needs, and guiding users through our evolving product.

The role offers full-time employment with a competitive hourly wage and equity options, remote work, and benefits. We support licensing for P&C insurance and emphasize a collaborative culture with growth opportunities.

Qualifications

• Experience in customer service, sales, or hospitality is a plus.
• Strong communication skills and a genuinely friendly, positive attitude.
• Willingness to work as a team and strong problem solving skills.

Responsibilities

• Take care of customers by addressing their needs and proactively identifying solutions such as coverage gaps or discounts.
• Handle inbound calls from policyholders needing changes.
• Learn the product deeply to navigate the app and guide customers effectively.
• Process service requests related to vehicles, drivers, lienholders, and policy documents.
• Provide feedback to improve the product and user experience.

Job description

Jerry.ai is an insurance tech company building the first AI-powered advisor to manage car, home, and other assets. The Customer Operations team focuses on delivering exceptional service, understanding customer needs, and guiding users through our evolving product.

The role offers full-time employment with a competitive hourly wage and equity options, remote work, and benefits. We support licensing for P&C insurance and emphasize a collaborative culture with growth opportunities.