Remote Insurance CSR: Policy & Carrier Support

Amynta Group; Arizona; Remote; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) with company match

Paid Time Off

Company Holidays

Job summary

Amynta Group is seeking an entry-level Customer Service Representative I to support our nationwide network of agents. You will deliver timely, accurate service via phone, email, and chat, while collaborating with internal teams to meet SLAs and quality standards.

The role emphasizes professionalism, accountability, and a strong work ethic in a fast-paced environment. Training and growth opportunities are provided within a supportive team.

Qualifications

• Strong written and verbal communication skills; confidence handling customer interactions.
• Proficiency in Microsoft Office and web-based systems; ability to learn new tools.
• Remote-ready mindset: self-motivated, organized, and able to manage priorities independently.
• Ability to troubleshoot basic equipment issues (headset, internet, connectivity).
• Experience in customer service or commercial insurance is a plus, but training provided.

Responsibilities

• Provide routine customer service and policy support to agents and carriers by answering questions regarding coverage, rates, billing issues, and general policy reviews.
• Communicate with agents and carriers via phone, chat, and email while navigating multiple systems.
• Research and resolve customer inquiries in line with service standards and escalate when needed.
• Maintain knowledge of products, services, and promotions; update CRM with interactions.
• Review and process applications, binders, endorsements, and other documentation for policy issuance.

Skills

Communication

MS Office

Remote-ready

Multitasking

Troubleshooting

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Amynta Group is seeking an entry-level Customer Service Representative I to support our nationwide network of agents. You will deliver timely, accurate service via phone, email, and chat, while collaborating with internal teams to meet SLAs and quality standards.

The role emphasizes professionalism, accountability, and a strong work ethic in a fast-paced environment. Training and growth opportunities are provided within a supportive team.