Remote Insurance CSR I: Launch Your Career

Amynta Group; Phoenix (AZ); Remote; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) with company match

Paid time off

Company holidays

Job summary

Amynta Group is seeking an entry-level Customer Service Representative I to support our nationwide network of agents. You will handle routine policy questions, assist with applications, and maintain accurate records while collaborating with internal teams to meet SLAs.

Ideal candidates bring strong communication skills and a willingness to learn, with training provided. The role offers a remote-ready setup, good benefits, and opportunities for growth within a supportive environment.

Qualifications

• High school diploma or equivalent.
• Proficiency in Microsoft Office and web-based systems, with the ability to quickly learn new tools and navigate multiple systems.

Responsibilities

• Provide routine customer service and policy support to agents and carriers by answering questions regarding coverage, rates, billing issues, and general policy reviews.
• Communicate with agents and carriers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms.
• Research, resolve, and clearly communicate customer inquiries in accordance with established service standards, escalating issues as appropriate.
• Maintain a working knowledge of products, services, and promotions.
• Review and process applications, binders, endorsements, and other documentation required for policy issuance, including time-sensitive requests.
• Complete required forms and documentation and accurately record all customer interactions and transactions in the CRM system.
• Organize and maintain policy files to ensure proper documentation management.
• Assist with the creation, documentation, and continuous improvement of processes.
• Collaborate with team members and cross-functional partners to ensure accurate and timely completion of work.
• Provide excellent customer service to both internal and external partners.

Skills

Verbal communication

Written communication

Customer service

Remote-ready

Multitasking

Time management

Problem solving

Microsoft Office

Web-based systems

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Amynta Group is seeking an entry-level Customer Service Representative I to support our nationwide network of agents. You will handle routine policy questions, assist with applications, and maintain accurate records while collaborating with internal teams to meet SLAs.

Ideal candidates bring strong communication skills and a willingness to learn, with training provided. The role offers a remote-ready setup, good benefits, and opportunities for growth within a supportive environment.