Remote Insurance CSR — Customer Support & Growth Path

Amynta Group; United States; Remote; USD 24,796 - 30,307; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

Amynta Group is seeking an entry-level Customer Service Representative I to support our nationwide network of agents. You will handle routine inquiries, communicate across multiple channels, and ensure timely, accurate service while maintaining policy knowledge and contributing to process improvements.

We offer training and opportunities for growth, with competitive pay and comprehensive benefits. Schedule: Monday–Friday, 8:00 a.m. – 5:00 p.m. PST, with remote-ready options available.

Qualifications

• High school diploma or equivalent.
• Strong written and verbal communication skills with confidence handling customer interactions.
• Proficiency in Microsoft Office and web-based systems.
• Remote-ready mindset: self-motivated, organized, and able to manage priorities independently.
• Ability to troubleshoot basic issues with equipment such as headset, internet, and connectivity.

Responsibilities

• Provide routine customer service and policy support to agents and carriers by answering questions regarding coverage, rates, billing issues, and general policy reviews.
• Communicate with agents and carriers via phone, chats, and emails while navigating multiple systems and platforms.
• Research, resolve, and clearly communicate customer inquiries in accordance with established service standards, escalating issues as appropriate.
• Maintain knowledge of products, services, and promotions.
• Review and process applications, binders, endorsements, and other documentation for policy issuance.

Skills

Written communication

Verbal communication

Microsoft Office

Remote-ready mindset

Troubleshooting

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Amynta Group is seeking an entry-level Customer Service Representative I to support our nationwide network of agents. You will handle routine inquiries, communicate across multiple channels, and ensure timely, accurate service while maintaining policy knowledge and contributing to process improvements.

We offer training and opportunities for growth, with competitive pay and comprehensive benefits. Schedule: Monday–Friday, 8:00 a.m. – 5:00 p.m. PST, with remote-ready options available.