Remote Customer Service Specialist - High-Volume Support

Amynta Group; United States; Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Leader in the commercial insurance

Major Holidays off

Paid Vacation

Health, dental, vision, 401(k)

Job summary

Amynta Group is recruiting a CUSTOMER SERVICE REPRESENTATIVE I to deliver exceptional support to our agent network. The role involves handling a heavy call and chat volume, providing standard information, and processing forms within guidelines to meet metrics.

Ideal candidates have a high school diploma, experience in customer service (call center a plus), and the ability to work remotely in the Pacific Time Zone from 8AM to 5PM. Benefits include health, dental, vision, and a 401(k).

Qualifications

• High school diploma or equivalent required.
• Prior customer service experience preferred; call center experience is a plus.
• Experience in an office or customer-focused environment preferred.
• Post-secondary education preferred.

Responsibilities

• Handle a high volume of inbound phone calls and chats; resolve issues promptly.
• Provide excellent customer service; stay professional and polite.
• Assist clients by producing certificates, policies, endorsements and related items.
• Support team goals and perform other duties and projects as needed.

Skills

Positive attitude

Strong integrity

Self-motivation

Time management

Organizational skills

Problem solving

Computer & data entry

MS Office (Outlook, Word, Excel, Power

Education

High school diploma

Post-secondary education preferred

Office environment experience preferred

Job description

Amynta Group is recruiting a CUSTOMER SERVICE REPRESENTATIVE I to deliver exceptional support to our agent network. The role involves handling a heavy call and chat volume, providing standard information, and processing forms within guidelines to meet metrics.

Ideal candidates have a high school diploma, experience in customer service (call center a plus), and the ability to work remotely in the Pacific Time Zone from 8AM to 5PM. Benefits include health, dental, vision, and a 401(k).