Remote Insurance CSR – Start Your Growth

Amynta Group; Yuma (AZ); Remote; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off

Job summary

Amynta Group is seeking a Customer Service Representative I to support our nationwide network of agents. You will handle inquiries across phone, email, and chat in a fast-paced environment, ensuring accurate service and timely responses.

Training provided; potential for advancement into senior roles for the right candidate. This entry-level CSR role emphasizes service excellence, ownership of tasks, and collaboration with internal teams to meet SLAs and quality standards.

Qualifications

• Entry-level CSR role with training provided.
• Excellent written and verbal communication skills required.
• Ability to handle customer interactions confidently and professionally.
• Proficiency with Microsoft Office and web-based systems.
• Remote-ready mindset with strong organization and prioritization.

Responsibilities

• Provide routine customer service and policy support to agents and carriers by answering questions regarding coverage, rates, billing issues, and general policy reviews.
• Communicate with agents and carriers via phone, chats, and emails while navigating multiple systems.
• Research, resolve, and clearly communicate customer inquiries per service standards; escalate when needed.
• Maintain knowledge of products, services, and promotions; assist with documents and policy issuance processes.
• Record all interactions accurately in the CRM; organize and maintain policy files; support process improvements.

Skills

Excellent communication

Customer service

Multitasking

Remote work

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM systems

Job description

Amynta Group is seeking a Customer Service Representative I to support our nationwide network of agents. You will handle inquiries across phone, email, and chat in a fast-paced environment, ensuring accurate service and timely responses.

Training provided; potential for advancement into senior roles for the right candidate. This entry-level CSR role emphasizes service excellence, ownership of tasks, and collaboration with internal teams to meet SLAs and quality standards.