Remote Customer Service Specialist (Insurance Support)

Amynta Group; United States; Remote; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off + company holidays

Remote-friendly work environment

Job summary

Amynta Group is hiring a Customer Service Representative I to support our nationwide network of agents in a remote capacity. You will handle routine policy inquiries, billing questions, and coverage details via phone, email, and chat, maintaining accurate records in our CRM and collaborating with internal teams.

This entry-level role emphasizes service excellence, strong communication, and the ability to manage multiple systems.

Qualifications

• High school diploma or equivalent.
• Strong written and verbal communication skills, with confidence handling customer interactions.
• Recognizes the importance of maintaining high standards in service delivery.
• Ability to evaluate policy information, recognize potential issues, and take appropriate action to resolve them.
• Proficiency in Microsoft Office and web-based systems, with the ability to quickly learn new tools and navigate multiple systems simultaneously.
• Remote-ready mindset: self-motivated, organized, and able to manage priorities independently.
• Ability to troubleshoot basic issues with equipment such as headset, internet, and connectivity.

Responsibilities

• Provide routine customer service and policy support to agents and carriers by answering questions regarding coverage, rates, billing issues, and general policy reviews.
• Communicate with agents and carriers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms.
• Research, resolve, and clearly communicate customer inquiries in accordance with established service standards, escalating issues as appropriate
• Maintain a working knowledge of products, services, and promotions
• Review and process applications, binders, endorsements, and other documentation required for policy issuance, including time-sensitive requests
• Complete required forms and documentation and accurately record all customer interactions and transactions in the CRM system
• Organize and maintain policy files to ensure proper documentation management
• Assist with the creation, documentation, and continuous improvement of processes
• Collaborate with team members and cross-functional partners to ensure accurate and timely completion of work
• Provide excellent customer service to both internal and external partners
• Perform other duties as may be assigned

Skills

Communication

MS Office

CRM systems

Remote work

Phone etiquette

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

Amynta Group is hiring a Customer Service Representative I to support our nationwide network of agents in a remote capacity. You will handle routine policy inquiries, billing questions, and coverage details via phone, email, and chat, maintaining accurate records in our CRM and collaborating with internal teams.

This entry-level role emphasizes service excellence, strong communication, and the ability to manage multiple systems.