Customer Service Representative I - remote

Amynta Group; Heber (UT); Remote; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Paid time off

Company holidays

Job summary

Amynta Group’s Builders & Tradesmen’s Insurance Services, Inc. (BTIS) seeks a Customer Service Representative I to support our nationwide network of agents. You’ll handle inquiries, review policy documents, and ensure timely service in a fast-paced environment.

Work remotely, Monday–Friday, with competitive hourly pay and comprehensive benefits. You’ll collaborate with internal teams to meet SLAs and quality standards while maintaining strong relationships with agents and carriers.

Qualifications

• High school diploma or equivalent.
• Strong written and verbal communication skills across phone, email and chat.
• Remote-ready mindset with ability to manage priorities independently.
• Experience delivering customer service in fast-paced environments is a plus.

Responsibilities

• Provide routine customer service and policy support to agents and carriers via multiple channels.
• Communicate with agents and carriers through phone, chat, and email while using CRM and other systems.
• Research, resolve, and clearly communicate inquiries, escalating when appropriate.
• Review and process applications, binders, endorsements, and other policy documents.
• Record all interactions in the CRM and maintain orderly policy files.
• Deliver excellent service to internal and external partners.

Skills

Communication skills

Verbal & written communications

Multichannel support

Remote-friendly

Customer service

Fast learner

Education

High school diploma or equivalent

Tools

CRM system

Microsoft Office

Job description

Amynta is an independent, customer centered company that provides innovative insurance and protection solutions across North America, Europe, and Australia.

As part of the Amynta Group, Builders & Tradesmen’s Insurance Services, Inc. (BTIS) is a dynamic and rapidly growing commercial insurance MGA delivering a wide range of commercial line products through cutting edge technology, all while maintaining a small business mindset rooted in strong relationships, clear communication, and genuine concern for our customers. “We are committed to excellence for our retail agency partners and to building strong, collaborative relationships with our carrier partners.

Join a team that values partnership, innovation, and service excellence and Be Great!

BTIS is seeking a Customer Service Representative I to support our nationwide network of agents. In this role, you’ll deliver timely, accurate service while collaborating closely with internal teams to meet SLAs, performance metrics, and quality standards. No two days are the same—you’ll stay engaged assisting agents and carriers through phone, email, and chat in a fast-paced, high-volume environment.

• Provide routine customer service and policy support to agents and carriers by answering questions regarding coverage, rates, billing issues, and general policy reviews.
• Communicate with agents and carriers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms.
• Research, resolve, and clearly communicate customer inquiries in accordance with established service standards, escalating issues as appropriate.
• Review and process applications, binders, endorsements, and other documentation required for policy issuance, including time-sensitive requests.
• Complete required forms and documentation and accurately record all customer interactions and transactions in the CRM system.
• Organize and maintain policy files to ensure proper documentation management.
• Provide excellent customer service to both internal and external partners.

Requirements

• High school diploma or equivalent.
• Strong written and verbal communication skills, with confidence handling customer interactions.
• Recognizes the importance of maintaining high standards in service delivery.
• Ability to evaluate policy information, recognize potential issues, and take appropriate action to resolve them.
• Proficiency in Microsoft Office and web-based systems, with the ability to quickly learn new tools and navigate multiple systems simultaneously.
• Remote-ready mindset: self-motivated, organized, and able to manage priorities independently.
• Ability to troubleshoot basic issues with equipment such as headset, internet, and connectivity.

Remote Work Requirements

• A quiet, distraction-free workspace conducive to professional calls and virtual collaboration.
• Strong self-motivation and the ability to manage tasks and deadlines without direct supervision.
• A stable internet connection is required to stay connected and complete remote tasks.

Schedule: Monday-Friday, 8:00 a.m.-Competitive pay ranging from $18 to $22 per hour, depending on location, experience, skills, and job-related knowledge.

Candidates with workers’ compensation insurance experience may be eligible for higher pay.

Comprehensive benefits include medical, dental, vision, disability, and life insurance; and paid time off plus company holidays.

Employer work visa sponsorship and support are not provided for this role. At BTIS, customer service is a philosophy-a department. The Amynta Group (the " Company ") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. Please inform the Company's personnel representative if you require any accommodation in the application process.