Remote Inside Sales Pro: Upgrades & Retention

Fidium; Gretna (VA); Remote; USD 36,000 - 54,000; Full time

Benefits offered by this job

401(k) matching

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Flexible spending account

Health savings account

Life insurance

Tuition reimbursement

Flexible Time Off

Paid holidays

Employee Assistance Program

Annual bonus program

Job summary

Fidium Fiber is recruiting for a remote-friendly sales role designed to drive new business and expand current subscriptions. The position emphasizes outbound calling, education on services, and active promotion of promotions and bundles.

Primary duties include handling incoming sales inquiries, executing upgrade campaigns, and engaging in customer retention activities to maximize value and satisfaction across communities.

Qualifications

• Experience in customer service and/or Inside/Outside sales.
• Excellent verbal communication and good writing skills.
• Knowledge of Siebel and Microsoft Office software preferred.

Responsibilities

• Answer sales calls generated through marketing campaigns and inquiries.
• Conduct outbound upgrade campaigns to promote add-on services.
• Support customer retention efforts and explain current promotions.
• Follow up on website inquiries promptly.
• Contact new customers after the first week to ensure satisfaction.
• Explain and promote referral programs.
• Promote VOD and PPV offerings to customers.
• Sell products to potential MDU customers via phone and in person.
• Assist with competitive research and attend events as needed.
• Enter orders and maintain the customer database.
• Record attendance and ensure timely reports.

Skills

Customer service

Inside/Outside sales

Verbal communication

Writing skills

Education

High School Diploma

Tools

Siebel

Microsoft Office

Job description

Fidium Fiber is recruiting for a remote-friendly sales role designed to drive new business and expand current subscriptions. The position emphasizes outbound calling, education on services, and active promotion of promotions and bundles.

Primary duties include handling incoming sales inquiries, executing upgrade campaigns, and engaging in customer retention activities to maximize value and satisfaction across communities.