Remote Inside Sales Pro – Growth & Retention

Fidium; Columbus Grove (OH); Remote; USD 36,000 - 54,000; Full time

Benefits offered by this job

401(k) matching

Medical, Rx, Dental and Vision

Disability insurance

Flexible spending account

Health savings account

Life insurance

Tuition reimbursement

Flexible Time Off

Paid holidays

Employee Assistance Program

Annual bonus program

Job summary

Fidium Fiber in the Columbus area seeks a customer sales advocate to handle inbound/outbound calls, promote services, and drive retention and upgrades. The role supports VOD/PPV and referral programs, with opportunities to grow in a non-exempt, remote-friendly environment.

The position emphasizes telephone and website lead handling, order data entry, and achieving timely follow-ups in a fast-paced team setting.

Qualifications

• Technical Training or Knowledge: Experience in customer service and/or Inside/Outside sales.
• Professional Training or Knowledge: Knowledge of Siebel and Microsoft Office software preferred.
• Work Experience: Minimum of one years' experience in Inside/Outside sales.
• General Education or Equivalent: High School Diploma required.

Responsibilities

• Sales: Primary duty is to answer sales calls.
• Upgrade Campaigns: Makes outbound calls to create more double and triple plays and to assist current subscribers understand the benefits of buying additional services.
• Customer Retention: Help with retention efforts. Contacts subscribers after they have been with the company (6 months, 1 year, etc.) to show appreciation.
• Website Inquiries: Assists with all website leads. Ensures that all inquiries are contacted in a timely manner.
• New Customer Follow-up After 7 Days: Contacts new customers after their 1st week as customers ensuring satisfaction with the initial interaction.
• Promote Customer Referral Program: Helps customers understand how to take advantage of our referral program.
• Promote VOD and PPV: Plays a key role in promoting and educating customers on the company's product offerings.
• MDU Sales: Sells company products and services to potential MDU customers via telephone and face-to-face.
• Competitive Research: Assists in the research on companies with competitive services and promotions.
• Order Data Entry: Inputs order and maintains customer database.
• Reports for work on time and maintains a satisfactory attendance record.

Skills

Customer service

Sales

Verbal communication

Written communication

Education

High School Diploma

Tools

Siebel

Microsoft Office

Job description

Fidium Fiber in the Columbus area seeks a customer sales advocate to handle inbound/outbound calls, promote services, and drive retention and upgrades. The role supports VOD/PPV and referral programs, with opportunities to grow in a non-exempt, remote-friendly environment.

The position emphasizes telephone and website lead handling, order data entry, and achieving timely follow-ups in a fast-paced team setting.