Remote Inside Sales Manager, E‑commerce

TEKsystems; United States; Remote; USD 61,000 - 66,000; Full time

Benefits offered by this job

Medical, dental & vision

Critical Illness, Accident, and Hosp

401(k) Retirement Plan Pre-tax and R‑t

Life Insurance (Voluntary Life & AD&D)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick)

Job summary

TEKsystems is seeking an Inside Sales Manager to lead a remote, US-based inside sales team focused on direct and assisted e-commerce revenue. You will drive consultative selling, optimize profitability, and align with analytics and technology stakeholders to continuously improve sales processes.

The role requires a strategic, data-driven leader capable of managing a tiered team, coaching supervisors, and implementing testing and optimization to elevate customer experience and EBITDA margins in a

Qualifications

• 5+ years of inside sales management, e-commerce leadership, or consultative retail sales operations experience.
• 23 years of sales leadership experience with responsibility for team performance and outcomes.
• 5 total years of B2B sales experience, with a strong focus on consultative, relationship-based selling.
• Proven experience managing a tiered team, including managing supervisors or team leads.
• Hands-on project management experience with a track record of testing, integrating, and launching third-party partnerships or field-service operations.
• Deep comfort utilizing advanced business intelligence and customer relationship management reporting tools to monitor pipelines, track multi-touch attribution, and execute A/B testing.
• Expert-level knowledge of consultative, relationship-focused sales techniques, including objection-handling and trigger-based outbound sequencing in a direct-to-consumer or B2B2C environment.
• Ability to balance tactical daily floor management with long-term strategic roadmapping, resource planning, and third-party vendor management.
• Demonstrated ability to lead a team in an e-commerce sales environment.
• Strong background in sales management, inside sales, customer service, and sales support.

Responsibilities

• Own and drive performance across two primary revenue dimensions: Direct Revenue from agent-placed orders and Assisted/Influenced Revenue from downstream self-service purchases within seven days of consultative interactions.
• Expand EBITDA margins on customer support-driven sales by coaching the team to maximize average order value through bulk sales and cross-selling.
• Operationalize trigger-based routing to ensure experts take over complex moments.
• Design, scale, and monitor outbound campaigns via SMS and phone for high-value customers.
• Refine and oversee proactive Save the Sale playbooks to recover from logistics delays or stockouts.
• Provide coaching and performance management to the CX Sales Team Lead.
• Standardize daily and weekly rhythms with stand-ups, coaching guides, and incentive programs.
• Partner with consultants and QA teams to design A/B testing on scripts, objections, and follow-ups.

Skills

Inside sales leadership

Job description

TEKsystems is seeking an Inside Sales Manager to lead a remote, US-based inside sales team focused on direct and assisted e-commerce revenue. You will drive consultative selling, optimize profitability, and align with analytics and technology stakeholders to continuously improve sales processes.

The role requires a strategic, data-driven leader capable of managing a tiered team, coaching supervisors, and implementing testing and optimization to elevate customer experience and EBITDA margins in a