Inside Sales Leader & CRM Operations Manager

Ericson Manufacturing Company; Willoughby (OH); Hybride; USD 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Health Insurance

401(k)

401(k) Matching

Health Savings Account

Company Paid Life Insurance

Voluntary Life Insurance

Company Paid Short-term & Long-term DI

Paid vacation & holidays

Résumé du poste

Ericson Manufacturing Company seeks an experienced Inside Sales Manager to lead the Inside Sales and Customer Service teams, driving CRM excellence, analytics, and revenue growth. You will oversee lead management, quoting discipline, and reporting while ensuring accurate CRM usage and timely customer responses.

The role requires strong leadership with hands-on CRM management, data quality focus, and cross-functional collaboration across Sales, Marketing, Operations, Finance, Engineering, and

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Sales, or a related field.
• Minimum of five years of experience in Inside Sales, Customer Service, Sales Operations, or related leadership role.
• Minimum of three years of staff management or team leadership experience.
• Advanced proficiency with HubSpot CRM, including contact, company, and deal management; tasks; activity tracking; dashboards; reports; templates; and workflow concepts.
• Strong Microsoft Office skills, especially Excel

Responsabilités

• Lead, coach, develop, and hold accountable the Inside Sales and Customer Service teams.
• Establish department goals, KPI expectations, workflow standards, and service-level expectations.
• Manage daily sales administration activities, quote support workflows, reporting rhythms, and process documentation.
• Monitor sales pipeline activity, quote-to-order conversion, lead progression, open opportunities, and customer follow-up.
• Prepare sales reports and support leadership with forecasting, planning, dashboards, and scorecards.
• Serve as the primary administrator and subject matter expert for HubSpot CRM.
• Maintain accurate CRM records, workflows, dashboards, reports, forms, pipelines, and automation.
• Train employees on proper HubSpot usage including emails, activity logging, and templates.
• Oversee customer service inquiries, order status requests, issue escalation, and resolution coordination.
• Collaborate with Sales, Marketing, Operations, Finance, Engineering, and Product Management to improve communication and process effectiveness.
• Develop and support lead intake, assignment, qualification, follow-up, and closure processes.

Connaissances

HubSpot CRM

Power BI

Excel

ERP systems

CRM dashboards

Communication

Formation

Bachelor’s degree in Business Administration, Marketing, Sales

Outils

HubSpot CRM

Power BI

Excel

Outlook

ERP systems

Description du poste

Ericson Manufacturing Company seeks an experienced Inside Sales Manager to lead the Inside Sales and Customer Service teams, driving CRM excellence, analytics, and revenue growth. You will oversee lead management, quoting discipline, and reporting while ensuring accurate CRM usage and timely customer responses.

The role requires strong leadership with hands-on CRM management, data quality focus, and cross-functional collaboration across Sales, Marketing, Operations, Finance, Engineering, and