Remote Inside Renewals & Growth Specialist

NWN; Boston (MA); Remote; USD 60,000 - 90,000; Full time

Job summary

NWN seeks an Inside Renewals Specialist to manage a high-volume portfolio, preserving revenue and expanding opportunities through renewals. You will partner with Account Executives, Sales, and Customer Success to renew contracts on time and drive upsell opportunities.

You will analyze renewal history, price accurately, and propose expansions while maintaining strong customer relationships in a fast-paced environment. Remote role with strong collaboration tools.

Qualifications

• Bachelor's degree required; equivalent combination of education and work experience considered.
• 2–3 years of experience in sales, renewals, or customer success in a tech environment.
• Experience managing renewal pipelines and revenue retention activities.
• Experience coordinating with Sales, Customer Success, Engineering and Finance to resolve issues.
• Strong verbal and written communication and interpersonal skills.
• Proven ability to manage a portfolio of high-volume accounts in a fast-paced setting.
• Analytical and problem-solving skills with a data-driven approach.
• Experience with CRM systems and sales tools; accurate record-keeping.
• Ability to work independently and take ownership while collaborating with teams.
• Strategic thinker focused on customer retention and revenue growth.
• Proactivity, initiative, and ability to influence outcomes.
• Commitment to high-integrity teamwork and continuous improvement.
• Ability to navigate ambiguity and adopt AI tools to optimize processes.

Responsibilities

• Retain and grow a portfolio of high-volume customer accounts through renewals.
• Proactively manage renewal processes, ensuring on-time renewals with minimal disruption.
• Build strong customer relationships and articulate NWN's value.
• Collaborate with Account Executives to identify upsell opportunities.
• Develop renewal and expansion proposals with accurate pricing.
• Maintain renewal pipeline and track milestones and revenue potential.
• Analyze purchase and renewal history to inform strategy and pricing.
• Identify process improvements and adopt automation tools.
• Coordinate with Sales, Customer Success, Engineering, and Finance on renewals.
• Report renewal activity and pipeline health to management and stakeholders.
• Perform other duties as assigned and comply with policies.

Skills

Renewal management

CRM systems

Cross-functional collaboration

Data-driven decisions

Account management

Communication skills

Strategic thinking

Sales tools

Independent ownership

Education

Bachelor's degree

Tools

CRM software

Job description

NWN seeks an Inside Renewals Specialist to manage a high-volume portfolio, preserving revenue and expanding opportunities through renewals. You will partner with Account Executives, Sales, and Customer Success to renew contracts on time and drive upsell opportunities.

You will analyze renewal history, price accurately, and propose expansions while maintaining strong customer relationships in a fast-paced environment. Remote role with strong collaboration tools.