Remote Inside Renewals & Growth Specialist

Carousel Industries of North America Inc.; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

NWN is seeking an Inside Renewals Specialist to manage a portfolio of high-volume accounts, driving timely renewals and identifying upsell opportunities in partnership with Sales and Customer Success. You will maintain renewal pipelines, analyze historical data, and coordinate with Finance and Engineering to resolve issues, while promoting NWN’s value proposition.

Candidates should have 2–3 years in renewals or customer success within tech, strong communication skills, and experience with CRM

Qualifications

• Bachelor's degree or equivalent experience.
• 2–3 years in sales, renewals, or customer success in tech.
• Experience managing renewal pipelines and revenue retention.

Responsibilities

• Proactively manage renewal process for an assigned portfolio of high-volume accounts, ensuring contracts renew on time and with minimal disruption to the customer relationship.
• Build and maintain strong customer relationships, understanding each account's needs and presenting the value of NWN’s offerings.
• Partner with Account Executives, Sales management, and Customer Success to identify upsell/cross-sell opportunities within the renewal portfolio.
• Develop accurate renewal and expansion proposals, ensuring pricing is correct and terms align with customer goals.
• Maintain and track the renewal pipeline, ensuring milestones are met on schedule and opportunities for additional revenue are pursued.
• Analyze customer purchase and renewal history to inform renewal strategy, pricing, and expansion recommendations.
• Identify and drive process improvements for renewal workflow, adopting automation and tools where appropriate.
• Coordinate with internal teams to resolve customer issues during the renewal cycle.
• Report on renewal activity, pipeline health, and performance metrics to Sales management.

Skills

Verbal communication

Written communication

Analytical thinking

CRM systems

Strategic thinking

Cross-functional collaboration

Education

Bachelor's degree

Tools

CRM software

Job description

NWN is seeking an Inside Renewals Specialist to manage a portfolio of high-volume accounts, driving timely renewals and identifying upsell opportunities in partnership with Sales and Customer Success. You will maintain renewal pipelines, analyze historical data, and coordinate with Finance and Engineering to resolve issues, while promoting NWN’s value proposition.

Candidates should have 2–3 years in renewals or customer success within tech, strong communication skills, and experience with CRM